Hertfordshire Police and Crime Commissioner.  
Commissioner's Office: 01707 806100
 

Hertfordshire Beacon

From 1st April 2015 The Police and Crime Commissioner became responsible for commissioning the majority of emotional and practical support services for victims of crime locally.  This enabled the Commissioner to commission a locally tailored service that better reflects and is more responsive to the needs of victims of crime in Hertfordshire.
 
The new Victim Care Centre, ‘Hertfordshire Beacon’, was launched on 1st April 2015. It is a new multi-agency co-located centre based in Welwyn Garden City.
 
Hertfordshire Beacon represents an important step-change in the way victims will be able to access a range of coordinated services to enable them to cope and recover from their ordeal. The centre will provide a complete wrap around service to help victims to cope and recover regardless if they reported the crime to Police or not. Practical and emotional support will be given to those who need it most.
 
Hertfordshire Beacon will provide a single point gateway for victims of crime in Hertfordshire and will be staffed by highly trained and dedicated professionals from Hertfordshire Constabulary and Victim Support. It will be open 7 days a week from 7am – 10pm. Access is by phone and advice and support will also be available online. 
 
It will address the issues identified within the Victims’ Voice consultation such as regular victim updates, improved communication and the coordination of services.
 
If you have been a victim of crime in Hertfordshire and would like to find out more about the support available please go to  www.hertfordshirebeacon.org or ring 03000 11 55 55
 
If you have been a victim of crime in Hertfordshire and would like to find out more about your rights and entitlements please refer to the Victims Code of Practice
 
If you have been a victim of crime in Hertfordshire in the last 12 months and would like to feedback your experiences in order to help improve services, please click here to take part in the Victims’ Voice Questionnaire.

 
 

Victims Pledge

The services we provide will: 
 
  • Be easy to access
  • Inform you of your entitlements under the Victims Code
  • Be Supportive and of high quality
  • Focused on your needs and requirements
  • Be delivered in a manner of your choosing and when you need it
  • Enable you to feel and stay safe
  • Provided free of charge
 

Domestic Abuse

The County Community Safety Unit, with funding from Hertfordshire’s Police and Crime Commissioner, commissioned the independent charity CAADA (Co-ordinated Action Against Domestic Abuse) to thoroughly review how services in Hertfordshire could be improved.

At a joint meeting of Hertfordshire’s Domestic Abuse Strategic Programme Board and the County Community Safety Governance Board on 1 December, it was agreed to establish a cross-organisational working group to take forward the development of a clear Domestic Abuse Strategy and associated action plan. The working group will include representatives from the Hertfordshire Constabulary, Hertfordshire County Council, NHS agencies, and probation. Additional strategic resource has already been put in place to oversee this work and arrangements for the provision of specialist resources are also being explored with CAADA. 

You can find out more here
 

Hate Crime

Police and Crime Commissioner David Lloyd has welcomed key recommendations for supporting victims of hate crime in light of findings from a pioneering new piece of research in Hertfordshire. 
 
The Commissioner funded report:  ‘Healing the Harms: Identifying how best to support Hate Crime Victims’ led by the University of Leicester’s Centre for Hate Studies, asked people to share their experiences and thoughts on support services locally and nationally. The findings and recommendations will now be used to improve support services for hate crime victims in Hertfordshire via Victim Care Centre Beacon and to develop the next hate crime strategy for the county.
 
Between January and April in 2016, more than 1600 people shared their personal insights on hate crime through a survey and in-depth interviews. Over one third (36 per cent) of the sample had experienced a hate crime, with many participants citing race as the cause. Interestingly, this finding mirrors recorded figures from Hertfordshire Constabulary.
 
In drawing these findings, the report outlines the perceived effectiveness of hate crime policy, the range of hate crimes experienced by people who live in Hertfordshire, and the damaging effects of hate crime on a victim’s emotional and physical wellbeing. It also examines reporting rates to police, interaction rates with existing support services and the needs and expectations of actual and potential hate crime victims.
 
Healing The Harms Report
PCC's statement on Hate Crime