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Any complaint about the conduct of the Police and Crime Commissioner or his deputy is the responsibility of the Hertfordshire Police and Crime Panel.
For more information on the work of the Panel please see the Police and Crime Panel Website.
If you wish to make a complaint about the PCC or the Deputy PCC please write to:
The Clerk of the Hertfordshire Police and Crime Panel
Borough Offices
Bishops College
Cheshunt
Hertfordshire
EN8 9XQ
Email: [email protected]
For the year 2023/24 - none reported
Any complaint about the conduct of office staff is the responsibility of the Police and Crime Commissioner's Chief Executive as Head of Paid Service.
If you wish to make a complaint about a member of the office please write to:
Chief Executive
Police and Crime Commissioner's Office
Harpenden Police Station
13 Vaughan Road
Harpenden
Hertfordshire
AL5 4GZ
Email: [email protected]
If your complaint is about the Chief Executive, you may write in confidence directly to the Police and Crime Commissioner at the Harpenden Police Station address, as above. The PCC will manage the complaint handling although he may request assistance from a member of staff not previously involved in the matter, or someone from outside the office.
Complaints about the Chief Constable of Hertfordshire Constabulary
Any complaint about the conduct of the Hertfordshire Chief Constable is the responsibility of the Police and Crime Commissioner.
The investigation and management of the complaint is delegated to the Chief Executive. Please note, the Office of the Police and Crime Commissioner do not deal with complaints about operational decisions or policing policies.
If you wish to make a complaint about the conduct of the Chief Constable please write to:
Chief Executive
Police and Crime Commissioner's Office
Harpenden Police Station
13 Vaughan Road
Harpenden
Hertfordshire
AL5 4GZ
Email: [email protected]
Complaints about the conduct of a Hertfordshire Constabulary Officer or member of staff?
Any complaint regarding the conduct of a Hertfordshire Constabulary Officer or member of staff is now the responsibility of the Police and Crime Commissioner following a change in legislation and will be triaged initially by the Complaint Resolution Team (CRT).
If your complaint can be handled outside of Schedule 3 of legislation the CRT will attempt to service recover your complaint. Please note it may be necessary for your complaint to be formally recorded within Schedule 3 of legislation due to the nature of it. If this is the case, your complaint will be forwarded to the Professional Standards Department in Hertfordshire Constabulary who will handle all matters to do with it.
If you wish to make a complaint about the conduct of a Hertfordshire Constabulary officer or member of staff please write to:
Complaint Resolution Team
Police and Crime Commissioner's Office
Harpenden Police Station
13 Vaughan Road
Harpenden
Hertfordshire
AL5 4GZ
Email: [email protected]