How to make a complaint
We hope that you are happy with the service that Hertfordshire Police provide and that you’ll have no reason to complain - however if there is something that you are unhappy with, we’d like you to tell us about it so that we can try to resolve this for you.
We’re totally committed to addressing all complaints, fully, fairly and in a reasonable timeframe.
Here are the ways you can contact us:
- complete an online complaint form
- email the Complaint Resolution Team: [email protected]
- telephone: Complaint Resolution Team: 01707 806111
(Phone lines are open between 10am – 1pm, Monday to Friday)
Phone lines are open between 10am – 1pm, Monday to Friday. Should you need to contact CRT, please use the above contact number and leave a message on the answerphone stating your name, telephone number and a brief description of your complaint. One of our team will endeavour to contact you at the earliest convenience.
The answerphone is monitored regularly and a team member will contact you as soon as possible. Please note telephone calls will come from a private number. Please remember to be ready to provide all relevant details when informing us of your complaint, including your name, address, email and contact number.
To help us resolve your complaint as quickly as possible it would be helpful if you could include the following points in your contact:
- what happened
- when it happened
- who was involved
- what was said or done
- were there any witnesses
- was there any damage or injury caused
- any reference numbers that you have been given
Please note that the Complaint Resolution Team will not tolerate unreasonable or abusive complainant conduct.
What is unreasonable complainant conduct?
Unreasonable complainant conduct can be defined as any behaviour by a current or former complainant which, because of its nature or frequency, raises substantial health, safety, resource or equity issues.
The CRT have an unreasonable complaint conduct policy, which you can download below.