Unhappy with an outcome

We hope that your complaint will be resolved to your satisfaction, however if CRT dealt with your complaint outside Schedule 3 of legislation and you remain dissatisfied we are able to transfer your complaint to the Professional Standards Department (PSD) in Hertfordshire Constabulary. 

The Professional Standards Department will formally record your complaint within Schedule 3 of the Police Reform Act 2002 and will advise you how your complaint will be handled.  If your complaint is transferred to PSD then they will be your point of contact going forwards and you will have no further dealings with CRT.

If you are still dissatisfied after your complaint has been handled by PSD you may have the right to a review. 

PSD will inform you whether you have the right to a review and details of the relevant review body will be on your final outcome letter.