PCC's message to explain how businesses can prevent cyber crime
Hertfordshire Police and Crime Commissioner David Lloyd has recorded a message for local businesses to explain how they can prevent cyber crime.

Many small and medium sized firms do not believe they will be targeted by online criminals and therefore do not take the proper precautions.

But thousands of business in the county have money or information stolen every year, despite the simple steps they could take to protect themselves.

“Many small businesses don’t think they are at risk, but SMEs have to understand: you are a target, you must take the threat seriously, you need to take action,” says Mr Lloyd in the video.

“I have created a scheme which provides a free cyber health check for your business. If you have fewer than 50 employees, you can have an hour-long, 1:1 consultation with a Government accredited IT company.

“They will provide you with an action plan identifying any risks to your business and how you can put it right.

“Over one hundred Hertfordshire SMEs have taken part in the scheme so far and none of them have fallen victim to cybercrime in the 12 months since taking part,” he adds.

The Cyber Basics Review scheme has recently been renewed for a second year.

Run jointly with Hertfordshire County Council Trading Standards, any of Hertfordshire’s small or medium-sized business can apply for an appointment with an accredited computer security provider.

To secure your free CBR simply email CyberProtect@hertfordshire.gov.uk with your contact details and request a review. 
Have your say on volunteering and improving community safety
Volunteers who want to get involved in policing and community safety are being urged to comment on the Police and Crime Commissioner’s new strategy.

David Lloyd is encouraging everybody to have their say on how they can contribute to keeping Hertfordshire a safe place.

Schemes already run by the PCC include members of the public ensuring the rights of detainees in police custody; scrutinising the use of Stop and Search powers; checking on the welfare of police dogs and tackling local speeding.

Other programmes supported include the Special Constabulary, Employer Supported Policing, Police Support Volunteers and Police Cadets.

Mr Lloyd with Sue Thompson, Chair of Herts Watch (picture taken pre-Covid)

Now Mr Lloyd is refreshing his Volunteering Strategy for the next five years and wants to hear from residents and organisations about what work they would like to undertake.

“Keeping Hertfordshire safe is something we all have a stake in and to which we can all make a contribution. Volunteering underpins the central values which lie at the heart of my Community Safety and Criminal Justice Plan: Everybody’s Business.

“I want to maximise the opportunities available to volunteers who want to get involved in policing, crime reduction and community safety.

“This strategy sets out how we will continue to develop a stronger public focus – one which keeps the public at the centre of our thoughts, our plans, and our services,” he said.

The consultation comes as Hertfordshire Constabulary launch their transformative ‘Prevention First’ programme, which sets out an approach to intervening early to: prevent harm; prevent crime; prevent offending; increase trust; and work together.

Mr Lloyd added; “It opens up the opportunity for the creation of different volunteering and scrutiny roles across policing and community safety. I look forward to continuing the dialogue with the public on how we can work together to cut crime and create fewer victims.”

Read the draft Volunteering Strategy and comment on the plans by visiting www.hertscommissioner.org/public-consultation. The consultation closes on Sunday 21st March.

You can tell us you comments by scanning the QR code below

Cash injection to reduce burglary and vehicle crime
A pioneering scheme to reduce burglary and vehicle crime in two areas in Hertfordshire has been boosted with over £200,000 additional funding.

Hundreds of individual properties in Cheshunt will receive free security upgrades as part of the Safer Streets initiative.

Hertfordshire Police and Crime Commissioner David Lloyd initially secured £618,629 from the Home Office last year. Now the government has contributed a further £83,000 and Mr Lloyd has given an additional £119,983 from the Commissioner’s Prevention and Innovation Fund.

A range of crime reduction measures are to be installed to help ‘design out crime’ and prevent victimisation by reducing the vulnerability of properties, making it harder for offenders to commit crime.

In Cheshunt East, the Coopers Walk Estate will see improvements including live monitored CCTV; new front garden fencing and gates; defensible landscaping; intercoms on communal doors and upgraded lighting. Social landlord, B3Living are to upgrade the security cameras and install additional ones from their own budget as well as assisting with the installation of the other security measures at B3Living homes on the estate.

Broxbourne Borough Council is also involved in the project, including the installation of alley-gates to improve security and reduce access to backgardens.

Homes in neighbouring streets Davison Drive and Rowley Gardens are to get new high security ‘Secured by Design’ external doors and window locks, and garden fencing upgrades.

At the second project site, properties in Shortmead Drive, Limes Road, Springfield Road and Northfield Road will also benefit from upgraded doors and locks, smart video enabled doorbells and video-recording security lights and garden security.

In both areas, work is also being undertaken to give residents crime prevention advice and support to help prevent themselves from being victims of crime and support efforts to bring the community together and build networks.

Hertfordshire Constabulary have visited approximately 200 homes to carry out free security assessments since the start of the project. Where security risks are identified, technicians from Hertfordshire Home Security Service, run by Hertfordshire Fire and Rescue Service, make a follow up visit to install door locks, window locks, and garage defenders.

Hertfordshire was one of 35 PCC areas across the country to receive money from the Home Office Safer Streets fund to invest in targeted measures to design out and reduce acquisitive crimes.

Mr Lloyd said: “I am proud to see this innovative investment project being carried out in Hertfordshire. There is a strong evidence base that target hardening properties and designing out crime has a substantial deterrent effect.

“Reducing burglaries, car crime and anti-social behaviour means less victims and it reduces demand on the police, saving time and money in the long run.”

Councillor Siobhan Monaghan, Broxbourne Council Cabinet Member for Community and Housing said: “The Home Office funding, and the additional funding from the Police and Crime Commissioner’s Prevention and Innovation fund will allow many properties in this area to benefit from free upgrades to home and garden security. This scheme will help householders understand the vulnerabilities of their properties so that the necessary measures to reduce them can be put in place.”

B3Living’s Executive Director, Chris Ellison added: “Feeling safe in your home is essential. So, it’s excellent that so many of our customers will be benefitting from these modern security features. Investing in homes and communities is always on our agenda, but this level of funding and having all these partners working together helps us achieve so much more.”

Broxbourne Chief Inspector Frankie Westoby said: “We strive to make our Borough as safe as possible and of course welcome this project and the additional funding as a boost to our aims. Crime prevention advice, along with the improved security measures being installed can only be of a benefit to the community. We look forward to seeing the project develop.”

Cllr Terry Hone, Cabinet Member for Community Safety at Hertfordshire County Council, said: “Our fire and rescue service is proud to be a part of this multi-agency initiative to reduce crime and, as a result, improve wellbeing for Broxbourne Borough residents. Skilled technicians from Hertfordshire Home Security Service have been fitting security devices as part of their broader role for many years, and we are delighted that they are able to use these skills to reduce crime in the Borough of Broxbourne.”
Work is currently underway in both locations to carry out the improvements and is set to be completed by the end of spring.
Public support council tax increase to fund Herts largest force
Hertfordshire is to have its largest ever police force following overwhelming public support for an increase in the council tax.

Police and Crime Commissioner David Lloyd has decided to increase the policing precept by £1.25 per month for an average Band D council tax property.

The additional £5.2m raised will be used to put a record number of officers on the front-line, in addition to funding more help for victims. Despite the increase, the policing element of the council tax remains the fifth lowest in the country.

“This is a momentous decision for policing in Hertfordshire. The public have clearly told me they want more officers on the streets, and they are willing to pay extra to see this happen,” said Mr Lloyd.

“Increasing the council tax is not a decision I take lightly but my role is to make hard choices based on the evidence. Thousands of people responded to my recent policing survey, with the majority asking for more money to be spent on more officers.

“Not only are these officers coming in, but thanks to years of investment and good planning we will have the largest force ever.”

   Mr Lloyd wth new officers (picture taken pre-Covid)

Mr Lloyd was speaking after the proposed precept was examined and supported by Hertfordshire’s Police and Crime Panel on Thursday (February 4th) evening.

The precept increase will pay for 77 extra officers, on top of the 90 who will be recruited as part of the government uplift. These 167 new officers increase the ranks to 2,267 in the forthcoming financial year.

The previous record for officer numbers in Hertfordshire was 2,202 in 2007. The final tally at the end of the uplift is planned to be even higher with 2,314 officers in post by April 2023.

The extra money will also be used to fund a joint Prevention First initiative with the Constabulary.

Mr Lloyd added: “Prevention First policing will enable substantial upstream investment in early intervention measures that will prevent victimisation and repeat victimisation, as well as reducing demand failure. It is absolutely essential if we are to move from a reactive style of policing to one that is proactive.”

Other priorities include additional money being put into the county’s award-winning victim care service Beacon and a new £258,000 Safeguarding Hub to provide wrap-around care for medium-risk domestic violence victims.

Along with other parts of the country the Constabulary have seen increases in reported cybercrime and economic crime, child sexual exploitation and county line drug dealing.

The budget provides for increased investment into investigative support to bolster the capacity and capability of the Constabulary to deal with these crimes.

Mr Lloyd’s decision follows a public consultation in which 61 per cent of residents said they wanted to pay more to support extra policing in the county. Out of almost 4,500 replies the remaining 29 per cent disagreed with the proposal and 10 per cent were neutral.

The increase means the annual precept for an average (Band D) property will go from £198 to £213. Households will pay more or less than the average depending on their house banding, Band A will pay £10, while Band H will pay £30 extra.

Running Hertfordshire Constabulary for the next financial year is budgeted to cost approximately £230m, with £134m coming from Government and £96m coming from the precept.
PCC funds defibrillators roll-out across Hertfordshire
Defibrillators have been installed across Hertfordshire Constabulary’s extensive network of police stations with £72,000 funding support from Police and Crime Commissioner David Lloyd.

Eighteen police stations and bases have had the lifesaving devices installed at their entrances.

The Automated External Defibrillators (AED’s) allow members of the public, as well as officers and staff, to provide potentially life-saving care in emergencies with support of call handlers from the East of England Ambulance service.

The defibrillators are situated at the following police stations and buildings: Bishop’s Stortford, Borehamwood, Buntingford, Cheshunt, Harpenden, Hemel Hempstead, Hertford, Hitchin, Letchworth, Royston, South Mimms, South Oxhey, St Albans, Tring, Turnford, Rickmansworth, Watford and Welwyn Garden City plus Police Headquarters at Stanborough.

   One of the defibrillators fitted outside police stations across Hertfordshire

Mr Lloyd said: “This is a vital resource for the public and police officers to enable them to give the best immediate chance of survival for victims of cardiac arrest.

“I would ask people to take note of the location of these defibrillators next time they pass their local police station as they never know when they may need to use them.”

Sudden cardiac arrest occurs 140,000 times a year in the UK, making it one of the UK’s biggest killers. The potential for saving a life is dependent upon time; the faster medical intervention can be delivered, the better the chances of survival.
Clinical studies suggest cardiac arrest casualties have less than 5 minutes from the event to save the life, this decreasing by up to 23 per cent per minute thereafter.

Statistics show that early bystander cardio pulmonary resuscitation (CPR) and defibrillation can increase the survival chances of a person who has suffered a sudden cardiac arrest by as much as 50 per cent.

Easy access to emergency defibrillation equipment for use by the public offers the best opportunity to preserve and maintain life.

All machines are sited within a weather-proof and anti-theft storage cabinet with keypad code entry system.

The access code for the defibrillator will be disclosed to any individual dialling 999 and asking for an Ambulance and EEAS Call Handlers will support the caller with life-saving instructions while additional help is dispatched to the location.

The defibrillators are equipped with video screens which provide comprehensive instructions to the user and are designed/intended to be operated by a ‘lay person’ with no prior medical training.
Virtual Barn Meeting to raise rural police and crime concerns
Residents, farmers and business owners concerned about rural crime issues can speak directly to the Police and Crime Commissioner for Hertfordshire and the Chief Constable.

A Virtual Barn Meeting is being held to give people the opportunity to learn about the latest rural crime priorities and developments across the county.

Attendees can contribute their views and concerns of policing and crime in the countryside, which can then help shape the rural policing policies.

Commissioner David Lloyd and Chief Constable Charlie Hall will be addressing the meeting and answering questions. It is being held from 10.30am to 12pm on Wednesday February 3rd.

Mr Lloyd’s Community Safety and Criminal Justice Plan prioritises tackling rural crime throughout the county, from hare coursing and livestock worrying to fly-tipping and theft of agricultural machinery.

The Office of the Police and Crime Commissioner, Hertfordshire Constabulary and Nation Farmers Union Hertfordshire are hosting the Countywide Virtual Barn Meeting.

They are are keen to hear from not just farmers and landowners, but also from those who work and live in rural areas or have links to rural communities in Hertfordshire.

The agenda for the meeting:

10:30 Police and Crime Commissioner David Lloyd – Opening Remarks: Working in Partnership to Address Rural Crime
10:40 Chief Constable Charlie Hall - Rural Crime in Hertfordshire
10:50 Sergeant Ryan Hemmings - Update from the Rural Support Team
11:00 Question & Answer Session led by Rosalind David, NFU Herts
11:55 Closing Remarks

Book your free ticket to the event beforehand by registering your name and email address at http://bit.ly/barnmeet2021.
Have your say on Hertfordshire’s hate crime strategy
It’s time to have your say on the draft five-year strategy for tackling hate crime in Hertfordshire from 2021 to 2026.

Already many key organisations have responded to Hertfordshire’s Hate Crime Strategy Consultation but there’s still time to get your voice heard before the January 29, 2021 deadline.

The online survey should only take around 10 minutes to complete. Individual responses will not be identified or shared.

Amie Birkhamshaw, Director of Strategy at the Office for the Police and Crime Commissioner, said: “This strategy has been informed by our 2020 analysis of hate crimes committed in Hertfordshire, the county’s existing hate crime strategy and the government’s Action Against Hate plan.

“Supported by a yearly delivery plan, the strategy takes a whole system approach, from prevention to enforcement, with a focus on victim support. Hate crime will not be tolerated in Hertfordshire.

"We want to prevent it from happening, raise awareness of the issues and encourage people to report hate crime.”
Hate crimes include assaults, threats or acts of vandalism, or any other crime committed against someone because of their disability, race, religion, transgender identity or sexual orientation.

Amie added: “The impact of a hate crime on someone can be devastating. It can cause them to lose their confidence and be fearful about coming and going from their home, being out and about in public places or just going about their daily lives. Ultimately we want to improve how we prevent hate crime in Hertfordshire and keep people safe.”

Hertfordshire Constabulary’s hate crime lead, Detective Chief Inspector Pete Frost, added: “We want to increase the number of victims reporting offences against them so we can do something about it, so we can better understand the scale of the problem, and so victims can receive support from hate crime officers.

“Hate crimes and incidents can have a severe impact on the victim and on the wider community in which they occur and will not be tolerated in Hertfordshire. Any reported to police will be taken seriously and dealt with sensitively.”

Please, don’t ignore hate, report it. Anyone who has been a victim or witnesses a hate crime can report the matter to the police either by phone, online or to one of the many third party reporting centres around the county.

You can report hate crime online at herts.police.uk/report or online through the True Vision website report-it.org.uk

Speak to an operator in our Force Communications Room via our online web chat at herts.police.uk/contact 

Call the non-emergency number 101. In an emergency dial 999.

For more information about where to report hate crime visit hertsagainsthate.org
£1.1 million recovered for fraud victims by PCC’s specialist team
Fraud victims have recovered more than £1 million thanks to a specialist team set up by the Police and Crime Commissioner for Hertfordshire David Lloyd.

The award-winning Beacon Fraud Hub was created by the Commissioner to contact and support everyone who reports to the police or Action Fraud having been defrauded.

Now, less than two years after its creation, it has got £1.1 million back for many of the thousands of victims it has helped.

The unit, based at the Beacon victim care centre, in Welwyn Garden City, was set up by Mr Lloyd in April 2019.

Mr Lloyd said: “This is a fantastic result for the Beacon Fraud Hub and all the people who have got money back. Fraud is the most prevalent crime across the county, and I am determined to tackle it in every way we can.

“This is a unique scheme we have created for Hertfordshire and it is already paying dividends in less than two years. We invested £198,000, mainly from government funds, and it has returned £1.1m”

“I would like to thank the team for all their extraordinary work and their dedication for working with victims on a one-to-one level to advocate and advise on their behalf.”

   Mr Lloyd at the Herts Beacon Fraud Hub

Chief Constable Charlie Hall said: “I would like to congratulate the team for their efforts over the past two years. £1.1million is a significant sum of money to have been recovered for victims in Hertfordshire. For each and every one of those victims, the work done by the team will I am sure have done much to mitigate the harm they have suffered as a result of being targeted by fraudsters.”

Last month the Fraud Hub, which has four members of staff, won the Outstanding Customer Service Initiative category of national Tackling Economic Crime Awards (TECAs). It was also hailed as the ‘gold standard’ of victim support at a College of Policing fraud conference.

Every month a list of around 650 Hertfordshire fraud victims are sent to the Hub. The list comes from those who have reported a crime to Action Fraud, via City of London police which leads nationally on tackling and investigating the crime.
The Fraud Hub develop an action plan for victims which includes, where necessary, liaising with agencies on their behalf; conducting a needs assessment; providing practical support and measures for target hardening.

Though not set-up to investigate the crime or recover lost funds, they have been able to help victims retrieve stolen money through effective advocacy with financial institutions.

The Beacon Fraud Hub is now an integral part of the County Fraud Strategy where substantive links have been made with Citizens Advice and Age UK.

The majority of the £198,000 running costs were paid for by a Ministry of Justice Grant, applied for by the PCC’s office following the idea to create the Fraud Hub.
Follow the COVID restrictions or face a fine says Commissioner
Hertfordshire residents are being urged to stay home and stay safe, or risk a fine as police will enforce the rules against blatant offenders.
Police and Crime Commissioner David Lloyd has recorded a video message praising the vast majority who are doing their best stop the coronavirus spreading.

He is reminding everyone that all unnecessary contact with another person, puts people and their families at higher risk. It is also a potential link in a transmission chain that could lead to a vulnerable person.

Since March 2020 Hertfordshire Constabulary have issued over 400 fixed penalty notices, which has included those attending parties, and vehicle drivers and passengers who were not on essential journeys.

The government advice is only leave your home if it is essential to do so, and stay local. The limited reasons include to exercise, to shop for groceries, to buy medicine, to go to work if you absolutely cannot work from home, and to escape domestic abuse.

Mr Lloyd said: “We have been warned that we are entering the most dangerous phase of the pandemic. Our county has some of the highest infection rates, we need to protect our fellow citizens and our NHS.

“While we as individuals play our part, I can assure you that our police officers are dedicated to keeping us safe. On behalf of us all I thank them for that.
“In addition to arresting criminals as they did before the virus, they are charged with enforcing the new restriction laws.

“They have a very difficult role in ensuring the treatment of members of the public is balanced and proportionate.

“Enforcing these laws saves lives. Officers have, and will continue to question and fine those who are blatantly ignoring them. Hundreds of fines have been issued in Hertfordshire during lockdown and more will continue to be given out for those who wilfully ignore the guidelines.”

Mr Lloyd added: “Please remember during these difficult times there is hope. This week one of the country’s seven mass vaccination centres has opened in Stevenage, and has already started providing protection for our most vulnerable members of society.

“We are not helpless against the virus, every decision you make either increases or decreases the risks of it spreading and infecting someone else.
My role is to ensure the constabulary are doing their upmost to protect lives, your role is to stay at home. Please play your part for the sake of us all, and protect the NHS.”

For the latest information on the official government guidance visit at https://www.gov.uk/coronavirus and health advice is available at the NHS website https://www.nhs.uk/conditions/coronavirus-covid-19/
Commissioner plans for Hertfordshire’s largest ever police force
Hertfordshire is set for its largest ever police force, funded by a planned a £1.25 a month Council Tax increase.

Police and Crime Commissioner David Lloyd is aiming to fund extra frontline officers as part of a £14.1m budget increase, on top of the number provided by the government national uplift programme.

The Commissioner’s budget proposal would increase the total number in the ranks to 2,267 in the next financial year, with a total of 167 new officers joining.

The government is funding 90 officers to be in post by April 2022, while the Commissioner’s planned precept rise would pay for another 77 officers.

Mr Lloyd said: “As your Police and Crime Commissioner, setting the budget is one of my most important responsibilities. I must ensure that the Chief Constable has the resources to provide an effective service, whilst ensuring that I use tax payers’ money efficiently.

  Mr Lloyd with new officers (picture taken pre-Covid)

“I recognise that times are difficult for many people, especially those whose jobs have been affected by the Covid-19 pandemic. However, this pandemic has also shown how incredibly important policing is to protect and reassure our communities. With this in mind, we are making an unprecedented investment in policing.

“This budget will boost officer levels in Hertfordshire to record levels never seen in Hertfordshire before. The majority of these officers will be stationed in local neighbourhoods, providing a more visible police presence on the street.

Mr Lloyd added: “Together with the Constabulary we are investing in a pioneering ‘Prevention First’ agenda – the first police force in the country to do so. This aims to tackle the causes of crime and ensure less offences are committed, meaning everyone in the county will be even safer.”

Over recent years the county has also seen increases in reported cybercrime, child exploitation and other emerging crime types. The proposed increase would also ensure the Constabulary has the right investigative capacity to match this demand. Additional money would also be put into the county’s award-winning victim care service.

Historically the record for officer numbers in Hertfordshire was 2,202 in 2007. The Constabulary have already reached their target of recruiting an extra 91 officers during the current financial year, taking the total over 2,100 officers.

The final tally at the end of the uplift is planned to be even higher with 2,314 officers in post by April 2023.

This year the government has encouraged Police and Crime Commissioners to use their flexibility to increase the policing precept by £15 a year for an average Band D property, which equates to £1.25p a month.

This would generate an additional £6.7m locally and increase the precept for an average (Band D) Hertfordshire resident from £198 to £213, which would still be one of the lowest in the country. The government has increased its Settlement Grant for Hertfordshire police to £7.4m.

Now Mr Lloyd wants to hear the public views on his proposal to raise council tax for the forthcoming financial year to help pay for the record force.

Mr Lloyd added: “Before I take any decisions on the budget, I want to understand from the people of Hertfordshire about what they feel the local priorities should be.”

Full details can be viewed in Mr Lloyd’s open letter to Hertfordshire at www.hertscommissioner.org/public-consultation.

If you would like to give comments, please send them to your.views@herts.pcc.pnn.gov.uk or by completing this short survey bit.ly/Hertsprecept21. You can also send a letter to the Police and Crime Commissioner for Hertfordshire, 15 Vaughan Road, Harpenden, Hertfordshire, AL5 4GZ by midnight on Friday 15th January 2021.

Policing in Hertfordshire had a net budget of £217m for the current financial year. The precept raised £91m which equates to 42 per cent, with the remainder mostly coming from government core grants.
Campaign launched to highlight police stations and contacting local officers
A campaign is being launched to inform the public how to report crimes, raise concerns and meet with local police officers.

More than 6,000 people took part in a county-wide survey asking about the use of local police stations and methods of contacting officers.

The Hertfordshire Police and Crime Commissioner and Chief Constable remain committed to the local model of policing, even though other forces have opted for cheaper more county-based systems.

Each of Hertfordshire’s 10 boroughs or districts have at least one police station. Each has a Chief Inspector who runs a dedicated neighbourhood team of officers and PCSOs; emergency response intervention officers, plus a team of detectives.

Following the relocation of several police stations and the closure of much under-used front counter services, the campaign will focus on ensuring the public know how best to access the services on offer.

   The Commissioner and Chief Constable at Hemel Hempstead                                Outside St Albans Police Station (all pictures on this page taken pre-Covid)

Across the county awareness of local police stations by residents and businesses varied; with those in Stevenage having the highest knowledge of where theirs was at 99 per cent, while only 30 per cent in Hertsmere knew. For the rest of the county, when asked if they knew where their local station was the results were: Three Rivers 62 per cent; Welwyn Hatfield 59 per cent; East Herts and Dacorum both 57 per cent; Watford and North Herts both 56 per cent; Broxbourne 54 per cent and St Albans 36 per cent.

Police and Crime Commissioner David Lloyd said: “My job is to listen to the people of Hertfordshire and provide them with a police service that is effective and efficient.

“My Community Safety and Criminal Justice Plan has ensured that Hertfordshire has maintained a local policing neighbourhood model. It is not the cheapest, but it is one that the Chief Constable and I believe is the best, and it is the one which the public have told me they want.

“Society has evolved over the years, and the Constabulary have to reflect those changes. Many people prefer and expect to be able to engage online rather than face-to-face as the find it easier and quicker.

“Channels available for non-emergency communications include calling 101, web chat, reporting online and emailing local officers. If you want to meet an officer at a police station all you need to do is to call ahead to make an appointment – and in Stevenage, Hatfield and Watford stations you can walk in to the front enquiry office without making an appointment.”

   Hitchin Police Station with Ch Insp Sally Phillips and PC Robin Banerjee                Mr Lloyd with Ch Insp Simon Mason 

Chief Constable Charlie Hall said: “Police Officers, PCSOs and Special Constable teams are based in every borough and district of the county, constantly patrolling our streets and dealing with incidents.
“Over recent years they have been equipped with mobile devices that allow them to provide services to the public in their homes and on the streets that previously would have involved a trip back to a police station.”

The survey, conducted via local media, social media and the OWL messaging service, revealed that one in five respondents knew how to contact their local Safer Neighbourhood team, and 10 per cent knew how to book an appointment with them.

Hertfordshire currently has 20 police stations which are available for members of the public to meet with an officer.

The online services can be used to report matters such as: a crime, a concern, a vehicle collision, anti-social driving, fraud, certain lost and found property items, complaints and compliments.

Outside Berkhampstead Police Station 

Along with police forces nationally police are no longer taking reports of most reports of lost and found property, they now deal with official documents such as passports, suspected stolen items and illegal objects.

Reports of flytipping, lost or stray dogs, graffiti, noise nuisance and abandoned cars are dealt with by local authorities.

Hertfordshire’s twenty police stations are: Abbotts Langley, Berkhamsted, Bishop’s Stortford, Borehamwood, Buntingford, Cheshunt, Hatfield, Harpenden, Hemel Hempstead, Hertford, Hitchin, Letchworth, South Oxhey, Rickmansworth, Royston, St Albans, Stevenage, Tring, Watford and Welwyn Garden City.

More details here - https://www.herts.police.uk/Information-and-services/About-us/Police-stations
Beacon Fraud Hub wins outstanding customer service award
A project to support and advise fraud victims in Hertfordshire has won a national award for customer service.

The Beacon Fraud Hub, created and funded by Police and Crime Commissioner for Hertfordshire David Lloyd, yesterday (Wednesday) was named the winner in the Outstanding Customer Service Initiative category.

The team based, based at Hertfordshire’s victim care centre Beacon, in Stanborough, Welwyn Garden City, were nominated in the annual Tackling Economic Crime Awards (TECAs).

This year’s virtual awards recognise those in the financial crime sector who have made a significant impact in tackling all areas of economic crime.

Congratulating the team Mr Lloyd said: “This is fantastic news and very well-deserved recognition for this hard-working and dedicated new team.

“The Fraud Hub is unique to Hertfordshire and is offering residents and business one of the best services of its kind in the country.

“Not only do they support and advice those how have fallen victim to fraud, but in some cases, they have exceeded expectations and helped victims to recover stolen funds using the Banking Code.

Head of Beacon Victim Care Service, Emma Jones said: “We are thrilled that the work of our dedicated team has been recognised like this. Setting up this award-winning hub which directly address those affected by fraud has enabled us to have team members with specialist knowledge, who can work with victims one-to-one while empowering them to know their rights.

“Hertfordshire Constabulary, David Lloyd, our Police and Crime Commissioner, and Catch22 have always supported us to better meet the needs of Hertfordshire’s victims of crime by adapting our service as we see fit - ensuring no victim is left behind.”

Detective Chief Inspector for Hertfordshire’s Case Investigation and Victim Support team, Luke Whinnett, said: “Hertfordshire’s innovative Beacon Victim Care team has been working hard to support victims of fraud, and the caring and diligent team has had great leadership from Inspector Victoria Richards.

“Fraud targets the most vulnerable people in our community and the hub ensures they receive excellent support and care when they most need it. This award is very well deserved by each and every member of the team.”

The Beacon Fraud Hub employs four specialists to tackle one of the highest crime types in the county. Since its creation April 2019 the unit has contacted 8,000 fraud victims to offer advice and support, and to prevent repeat offences. In the process they have also helped them recover £500,000.

Residents and businesses who have had money stolen by deception are telephoned and contacted in writing, in the first enhanced scheme of its type for victims in England and Wales.

Beacon includes professionals from Hertfordshire Constabulary’s Victim Service Team and Catch22, the charity running Victim Care on behalf of the Police and Crime Commissioner.

Each month the Fraud Hub are sent a list of every Hertfordshire resident who has reported a loss to Action Fraud, the national Police reporting centre for fraud and cyber crime. Frauds include losing money through a trusted person, dodgy investments, pension theft, romance fraud, internet hacking or bogus telephone calls or letters.