Accessibility Help
Complaints Overview
We are unable to investigate complaints against Hertfordshire Police or individual members of staff.
This falls into the operational management of the force – a matter for the Chief Constable.
Individual complaints should therefore be directed in the first instance to Hertfordshire Police and the Independent Police Complaints Commission thereafter.
Parliament did not give Police and Crime Commissioners power to investigate individual complaints about Hertfordshire Constabulary or the conduct of its officers or staff, with the exception of any complaints in relation to the Chief Constable.
We do monitor complaints on a regular basis in order to hold the Chief Constable to account for and to ensure that any appropriate lessons are learned.
Please visit the Hertfordshire Police Website or telephone 101.
Any complaints received within my office will be forwarded to the relevant Department for them to investigate and respond as appropriate.
Please be aware that if you prefer you can also ask a relative, a carer or your solicitor to raise an issue on your behalf.
Others who can also act on your behalf include your MP or Local Councillor.
If you ask someone else to act on your behalf, please be aware that proof will be required that they are acting on your behalf.
There are a range of organisations that can provide support with equality or human rights issues and can also raise issues on your behalf.
These are sometimes called Gateway Organisations.
Your local Citizens Advice Bureau can also give advice.
If you wish to make a complaint please use the guidelines set out below.
Any concerns or issues that do not fall into the categories below can be sent via email to commissioner@herts.pcc.pnn.gov.uk
For complaints that fall within the responsibility of the Police and Crime Commissioner, we will ensure that your complaint acknowledged within 5 working days.
We will endeavour to deal with your complaint as promptly as possible and within 28 days.
Where your complaint takes longer than 28 days to resolve, we will keep you up to date at least monthly with progress.
When we provide you with the outcome of your complaint we will also ensure you are aware if there is an appeals process.
This falls into the operational management of the force – a matter for the Chief Constable.
Individual complaints should therefore be directed in the first instance to Hertfordshire Police and the Independent Police Complaints Commission thereafter.
Parliament did not give Police and Crime Commissioners power to investigate individual complaints about Hertfordshire Constabulary or the conduct of its officers or staff, with the exception of any complaints in relation to the Chief Constable.
We do monitor complaints on a regular basis in order to hold the Chief Constable to account for and to ensure that any appropriate lessons are learned.
Please visit the Hertfordshire Police Website or telephone 101.
Any complaints received within my office will be forwarded to the relevant Department for them to investigate and respond as appropriate.
Please be aware that if you prefer you can also ask a relative, a carer or your solicitor to raise an issue on your behalf.
Others who can also act on your behalf include your MP or Local Councillor.
If you ask someone else to act on your behalf, please be aware that proof will be required that they are acting on your behalf.
There are a range of organisations that can provide support with equality or human rights issues and can also raise issues on your behalf.
These are sometimes called Gateway Organisations.
Your local Citizens Advice Bureau can also give advice.
If you wish to make a complaint please use the guidelines set out below.
Any concerns or issues that do not fall into the categories below can be sent via email to commissioner@herts.pcc.pnn.gov.uk
For complaints that fall within the responsibility of the Police and Crime Commissioner, we will ensure that your complaint acknowledged within 5 working days.
We will endeavour to deal with your complaint as promptly as possible and within 28 days.
Where your complaint takes longer than 28 days to resolve, we will keep you up to date at least monthly with progress.
When we provide you with the outcome of your complaint we will also ensure you are aware if there is an appeals process.