Hertfordshire residents are being reminded that there are many ways of accessing police services, including face-to-face meetings at 21 police stations across the county.
Online or phone contact is the most popular with members of the public, but they can also report crimes, raise concerns and meet with local police officers by making an appointment or requesting a home visit.
The Hertfordshire Police and Crime Commissioner and Chief Constable remain committed to ensuring each of Hertfordshire’s 10 boroughs and districts have at least one police station. Each has a Chief Inspector who runs a dedicated neighbourhood team of officers and PCSOs; emergency response intervention officers, plus a team of detectives.
Following the relocation of several police stations and the closure of under-used front counter services, those who live and work in the county need to know how best to access the services on offer.
Ways of Contact: Face-to-face People can speak to a police officer or member of police staff at all of our police stations. Some have dedicated front counter services, whilst those which don’t are still fully operational and the public are able to attend them and speak to a police officer as long as they have phoned ahead on 101 to make an appointment. There is also the Police Diary Car service, where officers can visit a person at home or work.
Online More and more people are choosing to go online at www.herts.police.uk to report crime, source advice and information and also speak to someone by webchat. This includes telling the police about criminal, anti-social or suspicious activity; reporting anti-social driving with or without video evidence and reporting a business crime.
Phone People can call 101 for non-emergency enquiries, to report an incident or get help. Those who are deaf or hard of hearing can use the textphone service on 1800 101 or chat live through our webchat service. People should only call 999 if a crime is in progress or has just been committed, if someone is in immediate danger, property is at risk of being damaged or a serious disruption to the public is likely.
Police and Crime Commissioner David Lloyd said, “I want to ensure that people can access police services in the way which is easiest and most convenient for them. It must be straight forward and flexible so that the public can report crimes and concerns. Hertfordshire has maintained full local policing teams in the ten districts and boroughs of the county with 32 local safer neighbourhood policing teams, and they are there to listen and respond when needed.”
Chief Constable Charlie Hall said, “Whilst the vast majority of people prefer to contact either online or by phone, we are also able to either meet people at home or at one of our 21 local police stations if they call in advance to make an appointment. In addition, there are full front counter services at Watford, Hatfield and Stevenage police stations and free phone links to our control room at all other stations.”
Police stations with a front counter service: Hatfield, Stevenage, Watford
Police Stations with a general enquiry service only and a free outside public telephone to the Police Control Room: Abbots Langley, Rickmansworth
Police stations with no front counter service but with a free outside public telephone to Police Control Room: Berkhamsted, Bishop’s Stortford, Borehamwood, Buntingford, Cheshunt, Harpenden, Hemel Hempstead, Hertford, Hitchin, Letchworth, Oxhey, Royston, St Albans, Tring, Ware, Welwyn Garden City